Caribbean Contact Center & BPO Report 2008 – 2010: a newly updated report published on the Caribbean region by the Zagada Institute, the regions leading Independent research analyst, shows that the Caribbean agent positions now approximates 66,000 and will exceed 101,000 by 2010. The report indicates that over 90 percent of this growth comes from service suppliers fulfilling projects for Fortune 1000 and large U.S. corporations. The report also goes into detail to show the factors driving the high level of satisfaction that U.S corporate customers and their clients are reportedly receiving from leading Caribbean vendors
across regional markets.

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